---
title: What are your support hours?
description: "Email support: Mon-Fri 9am-5pm PT, 2-3 business day response. Phone: 213.816.1657. On-site support during festival September 4-6."
---

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1. [Country Splash](https://info.countrysplash.com/?hsLang=en)
2. [Contact & Support](https://info.countrysplash.com/contact-support?hsLang=en)

# What are your support hours?

**Email:** Monday–Friday, 9:00 AM–5:00 PM Pacific. Responses within 2–3 business days — [support@countrysplash.com](mailto:support@countrysplash.com)

**Phone:** 213.816.1657

**On-site during the festival:** September 4–6, daily from gate open to close

- [General](https://info.countrysplash.com/general?hsLang=en)
- [Tickets & Passes](https://info.countrysplash.com/tickets-passes?hsLang=en#main-content)

    - [Pass Tiers](https://info.countrysplash.com/tickets-passes?hsLang=en#pass-tiers)
    - [Post-Purchase](https://info.countrysplash.com/tickets-passes?hsLang=en#post-purchase)
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    - [Before You Book](https://info.countrysplash.com/hotel-packages?hsLang=en#before-you-book)
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- [Travel to Cabo](https://info.countrysplash.com/travel-to-cabo?hsLang=en#main-content)

    - [Getting There](https://info.countrysplash.com/travel-to-cabo?hsLang=en#getting-there)
    - [Documents & Entry](https://info.countrysplash.com/travel-to-cabo?hsLang=en#documents-entry)
    - [Safety & Travel Advisories](https://info.countrysplash.com/travel-to-cabo?hsLang=en#safety-travel-advisories)
    - [Money, Phone & Practical Tips](https://info.countrysplash.com/travel-to-cabo?hsLang=en#money-phone-practical-tips)
- [Traveling with Children](https://info.countrysplash.com/traveling-with-children?hsLang=en)
- [Transfers & Upgrades](https://info.countrysplash.com/transfers-upgrades?hsLang=en)
- [At the Festival](https://info.countrysplash.com/at-the-festival?hsLang=en#main-content)

    - [On-Site Experience](https://info.countrysplash.com/at-the-festival?hsLang=en#on-site-experience)
    - [Entry & Wristbands](https://info.countrysplash.com/at-the-festival?hsLang=en#entry-wristbands)
- [Health & Safety](https://info.countrysplash.com/health-safety?hsLang=en)
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- [Contact & Support](https://info.countrysplash.com/contact-support?hsLang=en)

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